Pyysit lähteitä niin laitoin ja kysyin onko nämä mielestäsi riittävän luotettavia. Pahoittelut jos tämä vaikutti ylitsevuotavan defensiiviseltä. Voit toki laittaa luotettavampia NPS tuloksia tänne Teslasta ja näistä alkuperäisessä viestissäni mainituista verrokeista mikäli sinulta löytyy.
Esimerkiksi CustomerGauge tarjoaa kyselytutkimuksen työkalut, mutta ei itse tee varsinaista kyselyä vaan ainoastaan kerää yhteen tulokset ja raportoi ne.
Kysyin asiaa mainitsemaltasi ChatGPT:ltä kun et antanut vastausta ja sen mukaan tulos 97 on todennäköisesti luotettava. Kaikkien kannattaa vetää kuitenkin omat johtopäätöksensä tästäkin aiheesta.
/
/
/
To determine the reliability of Tesla’s reported 2024 Net Promoter Score (NPS) of 97, a cross-referencing approach involving multiple sources and analysis of the underlying factors is crucial.
Firstly, multiple industry sources, including SurveySparrow and CustomerGauge, confirm Tesla’s extraordinarily high NPS, consistently placing it in the upper echelon of customer satisfaction scores. This consistency across independent benchmarking platforms lends credibility to the 97 NPS figure, reflecting strong customer loyalty and satisfaction
(SurveySparrow,
CustomerGauge).
Secondly, the NPS methodology, which measures the likelihood of customers recommending a brand, supports Tesla’s score. Given the company’s innovative products, direct customer engagement, and emphasis on user experience, Tesla’s customers are highly likely to be promoters—those who give a 9 or 10 on the NPS scale. This aligns with Tesla’s reputation for cultivating strong emotional connections and brand advocacy, essential drivers of a high NPS(Retently).
However, while these sources are consistent, it’s important to remain aware of potential biases, such as the selective reporting of positive data or differences in survey methodologies. For a more robust assessment, checking for additional sources and comparing Tesla’s score against other companies in the same industry can further validate the reliability of the score.
In conclusion, the cross-referenced data indicates that Tesla’s NPS of 97 is likely reliable, supported by multiple sources and consistent with Tesla’s well-documented customer loyalty and satisfaction.